Hey collectors! At Spiderman Hanging Store, we want every item in your collection to bring you joy. If something isn’t quite right with your order, we’re here to make it right!
- Return Period: 15 days from delivery date
- Condition: Items must be unopened in original packaging
- Process: Email us first at [email protected]
- Refund Time: 5-7 business days after we receive your return
🛍️ What Can Be Returned?
We accept returns for most items within 15 days of delivery, provided they meet these conditions:
- Items are in original, unopened packaging
- All tags and labels are attached
- Original receipt or order confirmation is included
- Item is in resalable condition
🚫 Non-Returnable Items
Due to their nature, the following cannot be returned or exchanged:
- Blind Bag Mystery Figs (opened, as the mystery is revealed)
- Christmas Games & Puzzles (seasonal items after December 25th)
- Opened Craft & Activity Kits (with components used)
- Any items without original packaging
- Personalized or custom orders
📝 Return Process Step-by-Step
1 Contact Our Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information we need.
2 Wait for Authorization
Our collector-support team will respond within 24-48 hours with a Return Authorization Number and shipping instructions.
3 Pack Your Item
Include the original packaging, all accessories, and your order confirmation. Write the Return Authorization Number clearly on the outside of the package.
4 Ship to Us
Send your return to:
Spiderman Hanging Store Returns
403 Jasper Avenue
Edmonton, CA T5J 3N2
5 Receive Your Refund
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
✉️ Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Spiderman Hanging Store Team,
I would like to request a return for my recent order.
- Order Number: [Your order number]
- Order Date: [Date you placed order]
- Item(s) to Return: [Product name and quantity]
- Reason for Return: [Please specify – damaged, wrong item, changed mind, etc.]
- Preferred Resolution: [Refund / Exchange for [specific product]]
Thank you for your assistance!
Best regards,
[Your Name]
💰 Refund Information
Processing Time: 5-7 business days after we receive your return
Refund Method: Refunds will be issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
🔄 Exchange Process
Want to exchange for a different collectible? Follow the same return process above and specify in your email that you’d like an exchange. Once we receive your return, we’ll ship your new item using your original shipping method.
🎁 Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us immediately at [email protected]. We’ll cover return shipping and send a replacement right away!
💌 Questions?
Our friendly collector-support team is here to help!
Email: [email protected]
Response Time: 24-48 hours
Store Address: 403 Jasper Avenue, Edmonton, CA T5J 3N2
Happy collecting! May your returns be as rare as a perfect mint-condition chase variant! 🕷️✨