Hey collectors! At Spiderman Hanging Store, we’re passionate about your collection just like you are. We’ve designed our shipping and returns policies to ensure your collectibles arrive safely and that you’re completely happy with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special promotions, processing may take slightly longer, but we’ll keep you updated!
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-friendly option for larger orders |
Please Note: We ship worldwide except to Asia and some remote regions. Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays beyond our control.
Returns & Exchanges
Quick Return Summary
- Return Period: 15 days from delivery date
- Condition: Items must be unopened in original packaging
- Process: Email us first at [email protected]
- Refund Time: 5-7 business days after we receive your return
What Can Be Returned?
We accept returns for most items within 15 days of delivery, provided they meet these conditions:
- Items are in original, unopened packaging
- All tags and labels are attached
- Original receipt or order confirmation is included
- Item is in resalable condition
🚫 Non-Returnable Items
Due to their special nature, the following cannot be returned or exchanged:
- Blind Bag Mystery Figs (once opened, as the mystery is revealed)
- Christmas Games & Puzzles (seasonal items after December 25th)
- Opened Craft & Activity Kits (with components used)
- Any items without original packaging
- Personalized or custom orders
We make exceptions for items that arrive damaged or incorrect – see below!
Return Process Step-by-Step
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the information we need.
Our collector-support team will respond within 24-48 hours with a Return Authorization Number and shipping instructions.
Include the original packaging, all accessories, and your order confirmation. Write the Return Authorization Number clearly on the outside of the package.
Send your return to:
Spiderman Hanging Store Returns
403 Jasper Avenue
Edmonton, CA T5J 3N2
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Spiderman Hanging Store Team,
I would like to request a return for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed order]
Item(s) to Return: [Product name and quantity]
Reason for Return: [Please specify – damaged, wrong item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for [specific product]]
Thank you for your assistance!
Best regards,
[Your Name]
Refund Information
Processing Time & Method
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
| Payment Method | Refund Time After Processing |
|---|---|
| Credit Cards (Visa, MasterCard, JCB) | 5-7 business days |
| PayPal | 3-5 business days |
Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.
Exchange Process
Want to exchange for a different collectible? Follow the same return process above and specify in your email that you’d like an exchange. Once we receive your return, we’ll ship your new item using your original shipping method.
🎁 Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, contact us immediately at [email protected]. We’ll cover return shipping and send a replacement right away!
Questions? We’re Here to Help!
Email: [email protected]
Response Time: 24-48 hours
Store Address: 403 Jasper Avenue, Edmonton, CA T5J 3N2
Happy collecting! May your returns be as rare as a perfect mint-condition chase variant! 🕷️✨